Frequently Asked Questions
Hanken Imports is a warehousing facility. We are not open to the public.
We do have a showroom to view our products, but this is only open to our wholesale and retail customers and is by appointment only. If you are interested in visiting our showroom, please give us a call at 1-800-783-0852 and we would be happy to schedule your appointment.
Monday – Friday 8:00 AM – 5:00 PM EST
We are closed for Good Friday (the Friday before Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday (the day after Thanksgiving), Christmas Eve, Christmas Day, New Years Eve and New Years Day.
We do accept payment by check or money order. However, you must call us at 1-800-783-0852 to place your order. We are unable to process checks and money orders through our website.
Once your order is placed, we will email or mail your invoice to you. After the invoice has been received, you can put your check or money order in the mail to us. We will ship your order as soon as we receive your check in our office.
If you wish for us to confirm your order before it ships, please include a note with your check when ordering.
Send Payments to:
Any purchases, refunds, or any other type of transactions through our website are exclusively processed through PayPal. You do not need a PayPal account for this feature. We find it at the utmost importance to keep all customer information secure, especially your credit card information. For this reason, we have chosen PayPal as our third party payment processor. We have no access to your payment information, nor is it stored on our website.
You should receive an email once your order has been completed successfully. You will receive emails periodically during the ordering process as well. Once you order has been shipped you will receive an email with your tracking information. Your email will provide you with a tracking number and method of shipment either USPS (United States Postal Service), FedEx, or UPS. You can then go directly to the USPS, FedEx, or UPS web sites and track your package with the tracking number you received.
You may also check the status of your order by clicking the "View Order Status" tab when you are on the "My Account" page. Updates will posted as the status of your order changes.
The prices listed on our website are our wholesale prices.
If you are interested in large, bulk purchases (case quantities and larger) please contact us at 1-800-783-0852 to discuss setting up a wholesaler account with us. Wholesaler orders cannot be placed online at this time.
Coupon codes can only be used on our website by our web customers. Coupons codes can only be used within the United States and cannot be combined with other offers.
Coupon codes cannot be combined with wholesaler discounts. If you have a house account with us where you are offered a discount, these codes and discounts cannot be used.