FAQ

Our warehouse is located at 7140 N. Dixie Dr. Dayton, OH 45414

Our location is a warehousing facility and is not open to the general public.

We do have a showroom to view our products, but it is only open to wholesale customers by appointment only. If you are interested in visiting our showroom, please give us a call at 1-800-783-0852 and we will be happy to schedule an appointment.

Our office hours are  Monday to Friday 8:00 AM -5:00 PM EST.

We are closed for the following holidays: Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

We do accept payment by check or money order. However, to use this type of payment we ask that you call us at 1-800-783-0852 to place your order, as we are unable to process these types of orders through our website.

Once an order is placed with us over the phone, we will email you an invoice. Upon receiving an invoice, we ask you mail your check or money order. Once we receive your payment, we will then ship your order and provide you with tracking information via email.

Please make checks payable to: Hanken-Wolfe Imports Co., Inc.

Please mail payments to:

Hanken-Wolfe Imports
7140 N. Dixie Dr.
Dayton, OH 45414

All transactions are processed through a layer of encryption and authentication tools to protect the security of your credit card information. Your information is protected using Secure Socket Layer (SSL) encryption to render information unreadable should anyone try to intercept it.

Once your order is processed, you will receive emails periodically during the fulfillment process. When an order is shipped, you will receive an email with your final invoice receipt and tracking information. All orders are shipped through either UPS or USPS.

The prices listed on our website are the list pricing.

We do offer wholesale and discount prices for wholesale and resale customers to those who qualify. If you are interested, you may contact us at 1-800-783-0852 and we can discuss applications and pricing options with you.

If you are a current wholesale customer, please note that the prices on the website do not reflect your discount. To place an order you have to call or email your order to us or your assigned sales representative in order to receive your discount.